Pennrose Roofing Privacy Policy

(Last Updated: 19/05/2025)

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1. Introduction

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Pennrose Roofing LTD ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect the personal information you provide to us when you use our website, pennroseroofing.com, enquire about our services, or book our roofing services (including but not limited to roof repairs, new roof installations, flat roofing, fascias & soffits, guttering, pointing, and thermal drone surveys).

We are the data controller responsible for your personal data. Our contact details for privacy-related queries are: Email: info@pennroseroofing.com Phone: 07742914069

Your access to and use of our Website and services is conditional upon your acceptance of and compliance with this Privacy Policy. By using our services or providing us with your information, you agree to the practices described in this policy.

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2. What Information We Collect

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We may collect the following types of personal information:

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• Contact Information: Your name, email address, phone number, and address (where the service will take place or for billing).

• Service Details: Information about the roofing service required (e.g., property type, roof type, specific service interests like repairs, new installation, drone survey), the nature of the roofing issue, property access details, and potentially photos if needed for quoting or service purposes.

• Enquiry Information: Any information you provide when you contact us via our website form, email, or phone, including the content of your message.

• Booking Information: Dates and times of requested or confirmed appointments.

• Website Usage Information: Basic information collected via cookies and our website platform's built-in analytics tools (Wix Analytics), such as pages visited, time spent on site, device type, approximate location (IP address), and site usage patterns (see our Cookie Policy: pennroseroofing.com/cookiepolicy).

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We do not typically collect sensitive personal data unless essential for the service and explicitly agreed upon.

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3. How We Collect Information

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We collect information directly from you when you:

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• Fill out forms on our website (e.g., enquiry, quote request, contact).

• Contact us directly via email or phone.

• Provide details during the booking process for our roofing services.

• Interact with our website (basic usage data via cookies - detailed in our Cookie Policy).

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4. How We Use Your Information (Purpose & Legal Basis)

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We use your personal information for the following purposes, based on specific legal grounds under UK GDPR:

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• To Provide Quotes/Information: To assess your roofing needs and provide accurate pricing or information about our services. (Legal Basis: Performance of a contract / Taking steps prior to entering a contract).

• To Schedule Bookings: To arrange and confirm your roofing appointment at your property. (Legal Basis: Performance of a contract).

• To Provide Services: To carry out the agreed roofing service (e.g., repair, installation, survey) at your property. (Legal Basis: Performance of a contract).

• To Communicate With You: To respond to enquiries, send confirmations/reminders for roofing appointments, provide service updates, and follow up. (Legal Basis: Performance of a contract / Legitimate interests – providing good customer service).

• To Process Payments: To manage payments for services rendered (typically via methods agreed upon during quoting, such as bank transfer or other specified means). (Legal Basis: Performance of a contract).

• Record Keeping & Quality Control: Including potentially taking photos before and after roofing work for quality assurance and service records. (Legal Basis: Legitimate interests - ensuring service quality, dispute resolution).

• To Improve Our Services: Using website analytics provided by our website platform (Wix Analytics) and feedback to understand how visitors use our site and identify areas for improvement for our roofing services. (Legal Basis: Legitimate interests – business improvement / Consent for non-essential cookies).

• To Comply with Legal Obligations: If required by law or regulatory bodies. (Legal Basis: Legal obligation).

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5. Data Sharing

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Pennrose Roofing LTD respects your privacy. We do not sell or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our business and delivering roofing services to you. These currently include:

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• Our Website Hosting Platform (Wix)

• Website Analytics services (Wix Analytics - provided by our website platform)

• Embedded Map Provider (e.g., Google Maps - if used on your site, which may process IP address/location data when interacted with)

• Secure Cloud Storage for essential business records (e.g., platforms like Google Drive or OneDrive)

• Email communication platforms

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Currently, we do not typically use external online booking systems that directly share your data with other third parties beyond our core operational tools, nor do we use integrated third-party online payment processors (other than standard bank transfers or agreed direct payment methods), or third-party Customer Relationship Management (CRM) tools that would involve routine sharing of your personal data with additional third parties not listed.

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We only share the minimum information required and ensure these providers have appropriate data protection measures in place. Where third-party providers (like Wix, Google for Maps/Drive) are based outside the UK/EEA, we ensure appropriate safeguards (like Standard Contractual Clauses or Adequacy Decisions) are in place.

We will also share information if required by law.

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6. Data Security

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We implement appropriate technical and organisational security measures designed to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes using strong passwords, secure hosting via our Wix website platform, and limiting who can access client data. However, no internet transmission is ever completely secure.

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7. Data Retention

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We will retain your personal information (such as enquiry details) for 1 year after your last enquiry if no roofing work is booked. Client service records, including booking and invoice information for roofing work, will be retained for 7 years after our service is completed to comply with legal and tax obligations in the UK. After these periods, your data will be securely deleted.

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8. Your Data Protection Rights (Under UK GDPR)

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You have several rights regarding your personal data:

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• Right of Access: You have the right to request a copy of the personal information we hold about you.

• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information.

• Right to Erasure ('Right to be Forgotten'): You have the right to request the deletion of your personal data where there is no compelling reason for its continued processing.

• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.

• Right to Data Portability: You have the right to request that we transfer the personal data we hold about you to another organisation, or to you, in certain circumstances.

• Right to Object: You have the right to object to the processing of your personal data in certain circumstances, for example, for direct marketing purposes.

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To exercise any of these rights, please contact us using the details below. We may need to confirm your identity before processing your request. We aim to respond within one month.

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9. Children's Privacy

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Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

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10. Cookies

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Our website, pennroseroofing.com, uses cookies for functionality, performance, and analytics through our website platform's built-in tools (Wix Analytics). For detailed information about the specific cookies we use and how you can manage them, please see our separate Cookie Policy: pennroseroofing.com/cookiepolicy

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11. External Links

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Our website may contain links to other websites (e.g., social media platforms, trade bodies). We have no control over their content and privacy practices and cannot accept responsibility for them. We encourage you to read their privacy policies.

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12. Changes to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Please review it periodically to stay informed.

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13. How to Contact Us

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If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please contact Pennrose Roofing LTD at:

Email: info@pennroseroofing.com Phone: 07742914069

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You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO) (www.ico.org.uk), if you believe your data protection rights have been breached.